By definition, the very idea of enterprise software appears to be at odds with the idea of user-centered design — where we start problem-solving with the people we’re designing for. In my experience, this conflict has been illustrated by enterprise software solutions that are cluttered and hard to use in their efforts to display large amounts of complex data.
With conflict comes opportunity. Modern enterprise software companies like Slack and Intercom have established a competitive advantage through the design methodologies they have introduced to their software development practice, resulting in a great experience for their enterprise customers (executives, administrators) and end users (employees). Both of these things are vital in driving the long-term adoption and success of software.
Link: https://medium.com/inside-design/figuring-out-enterprise-design-d6f8db569d32