Solid, early, UX/UI and iterative testing and stress testing could have avoided this fiasco.
Bloomberg link: https://www.bloomberg.com/news/articles/2020-02-05/-we-feel-really-terrible-says-ceo-whose-app-roiled-iowa-caucus
Shadow, based in Denver, was founded last year and builds technological tools for Democratic candidates and progressive causes. Its major funder is Acronym, a nonprofit group that invests in progressive technology companies, an Acronym spokesman said.
“I’m really disappointed that some of our technology created an issue that made the caucus difficult,” said Gerard Niemira, the CEO of political technology company Shadow Inc., in his first interview after the caucus. “We feel really terrible about that.”
Why the party officials thought this was a good idea is beyond me when cybersecurity experts are practically waving signs in the streets against digital products for elections.